After purchasing in December for a May show, some time in January I realized I had never received a confirmation. After three calls, they found my tickets. When they were sent to m, they were not what I had ordered. After review, they said I was correct. I was offered a very small amount, considering these were $900 tickets, an amount I would never have spent for orchestra seating; I had requested loge/box. The young woman then offered what I believed to be $115 return on each ticket. I really fudn’t Feel this was adequate for such an error, but I consented. When the refund came back on my card, it showed $307. Needless to say, I was disappointed. Upon review, she said that’s whT was said, but that is iwhat I heard. A lesson learned—a disappointing and costly error.will not be using this service again.